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Maytag Moment

Hello, everyone!  Thank you for all the positive feedback from my first post!  I'm going to try to keep them coming 😉

This week in my online social media class, we are supposed to make a video.  I pushed myself to do the podcast recording, but a video? Not gonna do it!  I've been in a few video announcements at church and I was not a fan.  So, instead of a video, I'll just write another blog post!

In the video, we are supposed to share a positive experience and a negative experience we've had with a company.  Wouldn't you know it, I had a negative turned positive - God working in mysterious ways - experience just last month.

I know they say appliances aren't made to last anymore, but for some reason they really don't last for my family!  We go through refrigerators, washers, and driers like they are disposable.  So, just last year we purchased another washer.

This time, we decided to purchase a Maytag, top loading, no agitator, large drum (so big my daughter almost falls in each time she does laundry!) washer.  It had been great.  No issues, clothes came out clean, nothing was destroyed in it, just great.  Or it was...

Around the middle of May we moved it into our new laundry room after our house addition was finished.  I had done several loads of laundry in it, then one day it was just DEAD!  The commercials all say, "Nothing runs like a Maytag" but on our Maytag nothing ran at all!  No warning, no sounds, no lights, nothing!  We searched the internet for things to try: we unplugged it, we pushed multiple buttons at the same time, we opened and closed the lid several times - NOTHING. 😞

We looked up when and where we purchased it to see if it was still covered by a warranty or if we had purchased the extended warranty.  We bought it May 1st, so it was over one year and no extended warranty either.  But, we had a suggestion to call Maytag/Whirlpool  and see if they would cover it.  Supposedly, with the Covid-19 shut downs, some companies were extending service warranties.

I was not hopeful, but I prayed that God would move Maytag to do something and I called them...

The woman I spoke to was very nice, but told me that my washer was no longer covered.  I didn't get upset when she asked if she could help me with anything else.  I'm pretty sure I just said, "no".  But I think my tone of voice must have said "Ugh!  You've got to be kidding me!  This really sucks!"  because then she said, "hold on, let me see if we can do anything."  She came back and told me that since it had been less than a month since the warranty expired, they would honor it!!

The "Maytag Man" came that week, replaced what was probably a very expensive computer board thingy, and didn't charge me a penny!

Here is a video of my laundry room and washer:


1 Chronicles 5:20 says:

"They cried out to God during the battle, and he answered their prayer because they trusted in him."

It wasn't really a "battle" but I did pray and I did trust God.  I don't know if Whirlpool/Maytag is always this great, but thanks to God that customer service rep heard my frustration and went above and beyond to help me.  So, I'll give thanks to both!! 😄

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